Terms & Conditions

KING AND QUEEN LIMOUSINE

These Terms & Conditions (“Terms”) govern your use of our limousine services and website. Please read them carefully. By making a reservation, paying any deposit, or using our services, you and everyone in your group agree to be bound by these Terms. If you do not agree, please do not use our services. You must be at least 18 years old to make a reservation.

1. Booking Accuracy

You are responsible for double-checking all details in your trip confirmation (date, pickup time and address, price, number of passengers, vehicle type, etc.). Any discrepancies must be reported to us immediately. Your reservation is confirmed only after you receive a confirmation number and a receipt for the deposit.

A 20% non-refundable deposit is required to secure your booking.

Hourly Service means the service is charged by the hour, with a minimum number of hours depending on the vehicle and the date. Applicable minimums and any peak, holiday or event surcharges are shown before you confirm your booking.

Reservations normally require at least 24 hours’ notice. For travel inside that window, please call (888) 558-3339 so that we can confirm availability. We may decline or cancel a booking where a vehicle is genuinely unavailable, where the details provided are inaccurate or incomplete, where payment cannot be taken, or where we reasonably believe a booking is fraudulent or unsafe.

How our fares are calculated: our prices reflect the full journey required to serve you, including travel from our garage to your pickup point, the trip itself, and the return leg. This is already included in the price you are quoted and is not billed separately. Fares may also include or be subject to an administrative fee, tolls, parking, airport fees, waiting time, extra stops, and peak or event surcharges.

2. Payment Terms

Card payments are processed securely by our payment provider. Alternative payment options (wire transfer, Zelle, or Venmo) are available for the final balance.

Where a balance remains after your deposit, we may automatically charge the card on file approximately 24 hours before your scheduled pickup, or send you a secure payment link by email. You authorise this when you book. If a payment is declined, we will contact you; unpaid reservations may be cancelled and the vehicle released.

You are responsible for any extra charges beyond the original quote, including:

• Overtime (charged in 1-hour increments based on vehicle type)
• Overdraft / additional stops / re-routing / waiting time over 15 minutes
• Any vehicle damage (see Section 6)

We will send you a final invoice and receipt by email.

3. Alcohol Consumption

By New York law, alcohol consumption is permitted only in vehicles equipped with a divider/partition (limousines). Alcohol is strictly prohibited in sedans, SUVs, vans, or buses without a divider. Alcohol may only be consumed by passengers of legal drinking age, and our chauffeur may refuse or discontinue service where the law is being broken or safety is at risk.

Champagne service is available upon request in qualifying limousines for an additional fee (includes one 750 ml bottle, ice, and glasses). Please contact us to confirm pricing.

4. Gratuity / Tip Policy

Tips (gratuity) are voluntary and are not included in the quoted price. We only encourage tipping if your experience was exceptional.

5. Cancellation Policy

Our 20% deposit is non-refundable. Late cancellations will result in the following full charges (100% of the total booking amount):

• Sedan or SUV: less than 24 hours before pickup
• 7-passenger Limousine: less than 48 hours before pickup
• Sprinter Van (11, 14, or JET Van): less than 48 hours before pickup
• Super Stretch Limousine (Hummer, Escalade, Range Rover): less than 72 hours before pickup
• All Buses (24, 36, 40, or 56 passengers): less than 72 hours before pickup

To cancel or change a booking, contact us as early as possible by phone or email. Refunds of any refundable amounts are returned to the original payment method and may take 5–10 business days to appear. Weddings, large events, multi-vehicle bookings and custom itineraries may carry specific terms stated in your quote, which take precedence over this section.

If the passenger cannot be located and has not contacted us after the applicable waiting period, the booking may be treated as a no-show and charged in full. Please call us immediately if you are delayed — we will always try to accommodate you.

6. Passenger Agreement and Liability

By using our service you agree to the following:

• All passengers must wear seat belts at all times.
• Children must be secured in accordance with New York law. Please tell us in advance if a child seat is required.
• No illegal drugs or prohibited alcoholic beverages (e.g., Absinthe) may be consumed in the vehicle.
• No smoking of any kind (including vaping). Violators will be charged a $450 cleaning fee.
• No food, snacks, chips, candy, or similar items are allowed. A $280 cleaning fee (plus 1 hour of service time) will be charged if violated.
• Passengers and luggage must not exceed the vehicle’s legal capacity.
• You and your group are fully responsible for any damage to the vehicle (willful or accidental). You authorize us to charge your credit card for all repair and cleaning costs plus lost revenue while the vehicle is out of service.
• Specific minimum fines include:
  – Smoking: $450
  – Cigarette burns: $700 or actual repair cost
  – Broken/missing glasses: $25 each
  – Food/spills: $280 cleaning fee

Our chauffeurs may end a trip without refund if passengers behave in a way that is unsafe, unlawful or abusive.

We are not responsible for any personal belongings left in the vehicle. Lost and found items will be held and can be returned at your expense.

7. Company Agreement and Liability

You will receive a trip confirmation number. Please review it immediately and notify us of any errors. We will make every reasonable effort to provide the service as booked, but we are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, flight delays or cancellations, strikes, civil disruption, government action, or mechanical failure. Where such events occur we will make reasonable efforts to provide a replacement vehicle or to reschedule.

To the fullest extent permitted by law, our total liability arising out of or relating to any booking shall not exceed the amount you paid for that specific service. We are not liable for indirect, incidental, special or consequential damages, including missed flights, missed connections, lost business or lost opportunity. Nothing in these Terms excludes any liability that cannot lawfully be excluded.

8. Communications

By making a reservation you agree that we may contact you about that reservation by email and, as disclosed on our reservation form, by text message at the number you provide. Promotional messages are sent only where you have separately opted in, and agreeing to promotional messages is never a condition of booking. Reply STOP to any text message to opt out, or HELP for assistance. Message frequency varies and message and data rates may apply. See our Privacy Policy for full details.

9. Website Use and Intellectual Property

All content on this website, including text, images, logos, vehicle photography and design, is owned by or licensed to King & Queen Limo Inc. and may not be copied, reproduced or reused without our written permission. You agree not to interfere with the operation of the website, attempt to gain unauthorised access to it, or use automated systems, scripts or bots to submit reservations or extract data.

10. General Provisions

• All information you provide is kept confidential and used only for fulfilling your booking and providing the service (see our separate Privacy Policy).
• These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute shall be brought in the state or federal courts located in Queens County, New York, and you consent to their jurisdiction.
• We reserve the right to refuse service to any person or group if we believe the safety of our driver, vehicle, or other passengers may be compromised.
• Any disputes must first be attempted to be resolved directly with us by calling 888-558-3339 immediately after the service.
• If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.
• We may update these Terms from time to time. The effective date above shows the latest revision, and the Terms in force at the time you book are the ones that apply to your booking.

Contact Us

King & Queen Limo Inc.
Queens, New York, NY
Email: [email protected]
Phone: (718) 710-8133
Toll-free: (888) 558-3339
Website: https://kingandqueenlimo.com

These Terms are provided for your convenience and are not intended as legal advice. We recommend consulting a qualified attorney to ensure they meet all legal requirements applicable to your business.