Privacy Policy

KING & QUEEN LIMOUSINE

King & Queen Limo Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://kingandqueenlimo.com), request a quote, make a booking, or use our limousine services (collectively, the “Services”). Please read it carefully. By using our Services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly: first and last name, email address, phone number, company name, billing name and address, pickup and drop-off addresses, travel date and time, return trip details, airline and flight number, number of passengers, luggage count, vehicle selected, hours booked, and any special requests (for example champagne service or a child seat).

Booking and service information: trip confirmation number, vehicle type, hourly service details, payment status, and any additional charges such as overtime, extra stops, waiting time, tolls or cleaning.

Payment information: card payments are processed by our payment provider, Stripe. Your full card number is never stored on our servers. We retain a record of each transaction (amount, date, status, card brand and last four digits) for accounting, refunds and dispute resolution. Where you pay by wire transfer, Zelle or Venmo, we retain the record of that payment.

Incomplete bookings: if you begin a reservation and enter your name, email address or phone number but do not complete it, we store what you entered so we can remind you to finish your booking and so our team can assist you. You may ask us to delete this at any time.

Information collected automatically: IP address, browser and device type, a technical device signature used to distinguish devices, pages viewed, which steps of the booking form you reached, timestamps, the website that referred you, and marketing campaign identifiers (UTM parameters). This is collected through cookies and similar technologies.

Communications: we keep copies of the emails and text messages we send you about your reservation, and any replies you send us, so we have an accurate service history. This includes messages sent through our website contact form and live chat.

Other information: anything you voluntarily share with us by email, by phone, or during your ride.

2. How We Use Your Information

We use your information to prepare quotes; to confirm, schedule and provide your transportation; to take payment, apply deposits, charge remaining balances and issue refunds; to send booking confirmations, receipts, reminders and driver updates; to respond to enquiries and provide customer support; to remind you about a booking you started but did not complete; to send promotional offers and review requests where you have separately opted in; to detect and prevent fraud, spam and abuse of our booking system; to improve our website and services; and to comply with legal, tax and insurance obligations.

Where UK or EU law applies, our legal bases are: performance of a contract, your consent (for marketing and text messages), our legitimate interests (security, fraud prevention and service improvement), and compliance with legal obligations.

3. Text Messages (SMS)

Booking-related text messages — confirmations, reminders, and driver updates — are sent to the mobile number you provide when you book, as disclosed on our reservation form.

Promotional text messages — offers and review requests — are sent only if you tick the separate optional box. Agreeing to promotional messages is never a condition of booking.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for assistance. We honour opt-out requests promptly, including requests made in your own words rather than a keyword.

We do not sell, rent, or share your mobile number or your consent to receive text messages with any third party for their own marketing purposes. Your number is shared only with our messaging provider in order to deliver messages to you.

4. How We Share Your Information

We do not sell your personal information. We share it only in these limited circumstances:

Service providers acting on our behalf:

• Stripe — payment processing (name, billing address, email, payment details)
• Twilio — sending and receiving text messages (phone number, message content)
• Mailgun — sending email (email address, message content)
• Cloudflare — website delivery, security and bot protection (IP address, technical request data)
• Google (Analytics, Tag Manager, Ads, Maps and Places) — website analytics, advertising measurement, address lookup and maps (usage data, device data, IP address, approximate location)
• Mapbox — route maps displayed during booking (pickup and drop-off locations)
• Tawk.to — live chat on our website (anything you type in chat, technical data)

Chauffeurs, affiliate operators and dispatch staff receive the details needed to perform your trip, such as your name, phone number, pickup and drop-off addresses, flight details and special requests. They are required to keep this information confidential.

Others: professional advisers, insurers and accountants where necessary; law enforcement or regulators where required by law or to protect our rights, property, or the safety of passengers, drivers and the public; and a buyer or successor if our business is sold or reorganised.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to keep the site working, remember your preferences, measure traffic, and support advertising.

• Essential cookies are required for the website, booking form and security to function.
• Analytics cookies (Google Analytics) help us understand how our site is used.
• Advertising cookies (Google Ads) may be used to measure advertising performance and to show you our ads on other websites.
• Bot protection. Our booking form may run an invisible security check (Cloudflare Turnstile) to distinguish genuine customers from automated abuse. This is processed in accordance with the Cloudflare Turnstile Privacy Addendum and is not used for advertising.

Most browsers allow you to block or delete cookies. You can opt out of Google Analytics using Google’s opt-out browser add-on, and manage advertising personalisation at Google Ads Settings. Blocking some cookies may affect how the website works.

6. How Long We Keep Your Information

• Reservation and payment records: retained for at least seven years to meet tax, accounting, insurance and legal requirements.
• Incomplete bookings: retained for up to twelve months.
• Website and booking session analytics: retained for up to twenty-four months.
• Email and text message records: retained for up to three years.
• Opt-out records: retained indefinitely so that we can continue to honour your request not to be contacted.

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

7. Data Security

We use reasonable administrative, technical and physical safeguards to protect your personal information, including encrypted connections, restricted staff access, a payment provider that handles card data so that we never store full card numbers, and automated protection against fraud and abuse of our booking system. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have the right to request access to the personal information we hold about you; to have inaccurate information corrected; to request deletion of your information (subject to records we are required to keep); to receive a copy of your information in a portable format; to object to or restrict certain processing; to withdraw consent at any time, including for text messages and marketing; and not to be discriminated against for exercising these rights.

California residents have rights under the CCPA and CPRA to know, delete and correct personal information, and to opt out of its “sale” or “sharing” for cross-context behavioural advertising. We do not sell personal information. Our use of advertising cookies may be considered “sharing” under California law; you may opt out using the browser and Google settings described in Section 5, or by contacting us.

United Kingdom and European Union residents have the rights described above under the UK GDPR and EU GDPR, including the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, email [email protected] or call (718) 710-8133. We may need to verify your identity before acting on your request, and we will respond within the period required by applicable law.

9. International Transfers

We are based in the United States and our service providers are primarily located in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

10. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. Reservations must be made by an adult aged 18 or over. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our website may link to other websites, such as review platforms and social media. We are not responsible for their privacy practices and encourage you to read their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and revising the effective date above. Your continued use of our Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

King & Queen Limo Inc.
Queens, New York, NY
Email: [email protected]
Phone: (718) 710-8133
Toll-free: (888) 558-3339
Website: https://kingandqueenlimo.com

This Privacy Policy is provided for your convenience and is not intended as legal advice. We recommend consulting a qualified attorney to ensure it meets all legal requirements applicable to your business.